In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

Small products are expected to be shipped to you within 1 working day. Large products that are available in our local main warehouse should be on their way to you within 3 working days.

If a product is transported from a different warehouse than our local one, 4 additional working days for shipping should be added.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping within Switzerland is free (up to the curbside). For certain regions that are difficult to access, an additional fee- will be charged in consultation with the customer.

If you have not ordered an additional service, such as delivery to the flat or assembly, delivery will only be made to the curbside, as close to your door as the lorry can get. Deliveries to traffic-free zones or roads that are not suitable for trucks can unfortunately not be made.

We offer an additional, chargeable delivery service: The ordered product (with the exception of whirlpools) can be made to the room of your choice, but must be accessible by normal stairs (for products that weigh more than 60 kg, the customer must also help with carrying it). Since this additional service has to be planned with external partners, the delivery period can be extended by 1 to 2 weeks. Any liability for any damage caused by the transport service provider is rejected. Please contact our customer support team at +41 43 508 22 33 or [email protected] to check whether this service is available for your address. Note that the additional delivery option cannot be added after the product has been shipped.

Larger deliveries are made by a forwarding agent that works with us. Delivery is generally free of charge except for the following destinations where delivery is logistically difficult: Melchsee-Fruut, Blatten bei Naters, Mürren, Wengen, Saas-Fee, Zermatt, Bettmeralp, Rigi Koltbad, Stoos, Braunwald (Glarus Süd) and Riederalp. A fee of CHF 180 is charged for delivery of the products to these locations.

If you would like your furniture to be delivered to your home or garden, this can be arranged for a small surcharge. Please select this option in the purchase process or contact customer service about the need for the additional service at +41 43 508 22 33 or [email protected]. This option cannot be added after the product has been already dispatched.

Upon request, the carrier can take the packaging of the delivered product with them. This service is free. Please make a note of this in the “Comments” field when placing your order.

Yes, you can book a “Home Delivery + Assembly” option. The price is based on the duration of the assembly. The exact cost of the service for a given product can be found on the product page, at the bottom, in the “Services” column. Assembly of whirlpools, bathroom cabinets, as well as installation of electrical products and waterbeds filling are excluded from this service.

As this additional service has to be planned with external partners, the delivery period can be extended by 1 to 2 weeks. Please contact our customer service on +41 43 508 22 33 or by e-mail at [email protected] to check whether this service is available for your address. Please also note that the additional delivery service cannot be added after the product has been shipped. Any liability for any damage caused by the transport service provider will be rejected.

This service is currently not offered in Switzerland. We would like to apologize for this fact.

Unfortunately, order collection from our warehouse is not possible, but for the convenience of our customers, we offer a specialized, free delivery to the address indicated by the customer.

Our shop is currently present in 16 countries. We're able to offer our furniture in the UK, Switzerland, Germany, France, Spain and many others. If you would like to have your products delivered to a specific country, please make a purchase on that local website.

Exception: Liechtenstein is supplied by our Swiss shop. To get your order delivered to Lichtenstein, shop at www.beliani.ch and enter your address during ordering.

To see all the countries we deliver to, please go to: Our Countries.

When you place an order, you can choose “Delivery at an exact time” (excluding Saturdays). If it won't be possible for us to deliver the product at your selected time and date, you will be refunded that amount.

Another delivery option that can be booked is the “Later date of delivery”. This means you won't receive your item before the specified date. Our carrier will call you prior to delivery to make an appointment. However, we cannot book a specific date and time slot in advance. A later delivery is free of charge for you.

Depending on availability, your order may be split into several shipments. Depending on the products' weights and dimensions, they may be also delivered by separate shipping companies.

Please see the "Dispatch Information" email to check if all the items have been sent at the same time.If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are 4 options for you to shop: Beliani page, email, phone or, Facebook chat. To buy online, go to https://www.beliani.ch/en Add all your selected products to the basket. If you'd like to see the selected products, click on the basket option visible in the pop-up or in the upper right corner of the page. To finalize your purchase, go to the checkout. Sign in, with the following options:

• to an existing account
• Sign in with a Google account
• Sign in with a Facebook account
• Sign in with a PayPal account
• Sign in with a Swiss Post account

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed. In the next step, you need to specify the payment (to learn more about available options, click here), method of delivery and extra services (to learn more about available options, click here) Please confirm that you agree to our Terms & Condtions and specify if you would like to receive our special offers to your inbox. You can then place your order. Another option is to place your order by phone at +41 43 508 22 33. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process. You can also write to us at [email protected]. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.) It's also possible to place an order at https://www.facebook.com/beliani.ch. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change. Small products are expected to be shipped to you within 1 working days. Large products that are available in our main warehouse should be on their way to you within 3 working days. If a larger product has to be transported from a different warehouse than our main local magazine, you can expect it to be shipped within 4 working days. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here: https://www.beliani.ch/person_orders/ and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If your order has not yet been prepared for shipment, you can cancel it at: https://www.beliani.ch/person_orders/ It can be also done from the customer's profile level ("My order" tab). This page is only visible to customers who are logged in. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. Order deletion will be confirmed by an e-mail along with information about the date of return of your funds. Unfortunately, once the goods are ready for shipment, we are not able to process the cancellation. In such a case, you need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information.

As soon as your order is shipped you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself. You can also find all the information about previous and ongoing orders in your customer interface: https://www.beliani.ch/person_orders/.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change. Small products are expected to be shipped to you within 1 working day. Large products that are available in our local main warehouse should be on their way to you within 3 working days. If a product is transported from a different warehouse than our local one, 4 additional working days for shipping should be added. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can update your e-mail address, delivery information and password here: https://www.beliani.ch/cabinet/ or by contacting our Customer service team at: +41 43 508 22 33 or [email protected].

To learn more about our privacy policy, please go to: Privacy Policy.

You can find our full terms and conditions here: Privacy Policy.

If you want to delete your customer account, please submit your request by reaching out to [email protected]. Your personal data will be removed from our system within up to 30 days. Please note that we can delete your account only if:

• All orders are closed,
• There is no delivery in process,
• You do not have any open amounts due.

What if I have any orders still being processed? To close the account all orders must be closed, there may be no shipment in process, or open amounts due. To solve any of those issues, please contact Customer Service. What if I want to change my personal data for the account? There is no need to remove the account if you wish to change any of the personal data in your account. Billing and shipping address may be changed in My Details section, available for logged-in users.

You can choose from several most popular and safest payment options in the market, such as:

• Prepayment (by bank or postal transfer)
• Credit card
• Postfinance
• PayPal
• TWINT
• Purchase on account (Klarna)
• Immediate transfer (Klarna)

To learn more about our payment options, please go here: Payments.

We're currently working on including this service into our offer, however it's not yet available.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you're shown the following message at the checkout: "Option not available Unfortunately this option is not available. Please choose a different payment method." it means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not. If you require further assistance, please contact Klarna’s Customer Service via Live Chat by logging into the Klarna app/account or call Klarna on +41 (0)44 913 50 58 between Mon-Sat from 9AM to 6PM. Check how to increase your chance of being accepted for payment with Klarna here.

In this case, please contact our Customer Service directly by phone +41 43 508 22 33 or email [email protected]. Our team will make the necessary changes to your order for you. To fasten the process, please have your order number ready.

To learn more about this payment option go to: Klarna Customer Service.

This payment method is currently not available in Switzerland.

If your payment does not go through, please make sure that:

• There is no technical issue with the payment provider you're trying to use
• You have sufficient funds to make the purchase
• Your personal details (name, billing address, country) match the details on your card
• You've entered the correct CVC code
• Your card has not expired
• You're not using an anonymous proxy to access the Internet.

If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". To complete the process, you have to click "Confirm" in the email you'll receive from us after subscribing.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or fabric versions, so we are sure you'll find a product that you'll love.

Our standard warranty period is 24 months. When placing the order, we give you the possibility to get an extended warranty of 36 additional months. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

Our standard warranty period is 24 months. Select the product you like and add it to the cart. With every order you get the option to order an extended warranty of 36 additional months. This can be selected in the second step of the purchase process. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free. The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

If you want to make sure that your product is currently in stock, please check the “Available from” / “In stock” section under each product. Here you will find information on the stock and, if applicable, an estimated availability date.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

The return of the purchased goods is free of charge for you in Switzerland for up to 14 days from the delivery date. If you want to return the goods within 15 to 365 days, you have to pay the shipping costs. Please note that the goods must always be deposited on the curb in their original packaging and ready for return transport.

You can return items up to 365 days, with some exceptions applied. Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. In these cases, a customer bears transportation costs. After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.ch within 365 days. After 14 days, returns of bath tubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

Please contact our customer support: +41 43 508 22 33 or [email protected].

To speed up the process, please have your order number ready.

Please give us the article numbers of the boxes that you have received (the article number is always printed on the box). If possible, please provide pictures of received items and cartons. Please also keep the original cartons until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support within 24 hours from the time of delivery, at: +41 43 508 22 33 or [email protected].

To speed up the process, please have your order number available.

Please provide the signed Proof of Delivery (POD) (with the "damaged" note in it), article numbers (printed on each carton) of the cartons you have received. You also need to provide pictures of the received items and cartons. Please also keep the original cartons until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support within 24 hours from the time of delivery, at: +41 43 508 22 33 or [email protected].

To speed up the process, please have your order number available.

If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.

Please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide pictures of the received cartons and the elements you do have.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please note that depending on availability your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent.

If all items have been dispatched, you can check the tracking details - tracking number can be found in the "Dispatch Information" email.

If you need more support, please contact our customer support: +41 43 508 22 33 or [email protected].

To speed up the process, please have your order number available.

More details:

If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.

If you are missing a full carton, please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide pictures of the received cartons.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: +41 43 508 22 33 or [email protected], make sure you are able to provide your order number.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

• wrong item
• damaged item
• incomplete item
• incomplete order

We offer free returns for up to 14 days and issue a full refund, sent using the same payment method selected when the order was placed. If you want to return the goods after more than 14 days, you have to cover the costs of the return. Your refund will be issued in the form of a voucher that can be used at www.beliani.ch within 365 days. Please note that the returned goods must always be deposited on the curb in their original packaging and ready for return transport.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.